What payment methods do you accept at your store? We accept VISA, Master Card, Discover, and American Express on our website. Money Orders/Cashier’s Checks by Mail Order. Please go to the Contact Us area of our website if your choice of payment and/or method of ordering is not mentioned here.
How long will it take to get my order delivered? Our store fills and ships all orders within 5 business of ordering based on stock availability. All orders are shipped U.S. Postal Service or UPS Ground unless Priority Shipping is specified. UPS Ground typically takes 7-14 business days for delivery to most parts of the United States. Certain areas may take longer. We cannot offer UPS Shipping services to Hawaii or Alaska. Priority shipments will result in higher shipping fees.
Can your store ship orders outside the United States? No, unfortunately we cannot fulfill order requests for shipments outside the United States.
What if my order is delivered damaged? All claims for damages must be made within 24 hours of receipt of damaged merchandise. Return the damaged item(s) to us for a full refund or replacement.
What if I want to return an item? If you choose to return an item that is not damaged for any reason, there is a 20% re-stocking charge that will be applied. Returns must be packaged securely. Please include a copy of the original invoice and date with return.
What is something goes wrong with the ordering process while I am placing an order? Please go the Contact Us area of our website and notify us of the specific trouble you encountered and we will promptly see that it is taken care of and you are notified immediately.
What if an item I want to order is out of stock? Typically our out of stock rate is minimal and usually less than 5%. If any product order is out of stock, you will be notified and either offered an exchange, a refund, or a better substitute. The choice is yours.
How does the fluctuations of the gold market affect pricing? Prices will be adjusted based on the gold market on the day of shipment. All prices provided are intended as a guide. Items sold by weight will be billed by actual weight, which may vary from the site weight. Please Contact Us for any specific questions regarding pricing. We reserve the right to change prices as well as correct errors without notice.
How do you determine gold weight? It is determined by gram weight. The weights listed are approximate gram weights and may vary. Earring weights are listed per pair. Items without weight are sold by the price.
What is the quality of your jewelry? All gold items shown are guaranteed to be 14Kt gold, unless indicated as 10Kt, and are shown actual size. All silver jewelry is sterling - 92.5% pure. All Indian jewelry is American Indian Handcrafted.
